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Systems Engineer - Level 2 - Voice Communications

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Date: Mar 10, 2017

Location: Mason, OH, US

Company: Cintas

Systems Engineer - Level 2 - Voice Communications-10199348

Description

Cintas is currently looking for a Systems Engineer Level 2-Voice Communications for the Enterprise Services team within IT. The Systems Engineer Level 2-Voice Communications is responsible for: researching advanced technology trends in area(s) of expertise; identifying emerging trends and initiating research projects for team members; designing innovative solutions using new technologies; recommending short-term alternatives when appropriate; creating prototypes and leading initial development and testing; defining SLAs to ensure requirements are met or exceeded; escalating problems as required and informing management as appropriate; developing client satisfaction and capacity planning metrics; coordinating assessment of emerging technologies; evaluating and recommending new projects or tools; overseeing cost benefit analysis and presenting options to management; assisting in the resolution of support issues escalated by senior operations or development personnel; providing technical expertise across business functions; articulating relationship between business and the data and technology that support the business; identifying opportunities to improve business processes via new technologies; making recommendations and influencing long-term technology strategy and planning for multiple business units; attending technology seminars when relevant to current work or specialty area; assisting in development of RFPs and responses to new business opportunities; acting as subject matter expert to various project team; determining dependencies and prerequisites; creating CRFs for assigned tasks and ensuring CRFs are approved with project timeline; defining production readiness and transition acceptance criteria and ensuring criteria are completed before new system implementation; and planning and prioritizing workload to meet deadlines, while planning and tracking status on several projects at once and adjusting to constant business change.

Qualifications
• Bachelor's degree or equivalent
• Minimum 8 years of experience in Information Technology
• Minimum 5 years of experience in designing, reviewing, analyzing, maintaining, troubleshooting, and supporting an organization’s voice communications system
• Minimum of 5 years of experience consulting with internal business partners regarding voice communications software and hardware solutions
• Minimum 3 years of support leading voice communications projects and offering research support and budget requirements
• Minimum 2 years of experience in long-range or strategic voice communications planning
• Strong knowledge and programming experience of voice communications systems (Cisco/Avaya)
• Minimum 3 years of experience implementing contact center technology including CTI, ACD, and dialers
• Minimum of 3 years of experience provisioning and implementing voice and data circuits including SIP technology
• Minimum of 3 years of experience working with cross-functional teams that include engineering, architecture, analysts, vendors, and project management staff
• Project management experience, preferred
• Experience working with hosted service providers/managed service providers, preferred
• Previous work experience in Fortune-1000 or Global-2000 company, preferred
• Previous experience in workplace collaboration solutions, preferred

Our partners enjoy:

• Competitive Pay
• 401(k)/Profit Sharing/ESOP
• Medical, Dental and Vision Insurance Package
• Disability and Life Insurance Package
• Paid Vacation and Holidays
• Career Advancement Opportunities

For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. Cintas operates in more than 430 facilities including six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: IT
Location: US-OH-Mason
Organization: IT
Employee Status: Regular
Schedule: Full-time
Shift: First


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