Share this Job

Title:  Team Service Manager - Fire Protection

Location: 

Fort Myers, FL, US, 33916

Requisition Number: 33278 

Job Description

Cintas is seeking a Team Service Manager - Fire Protection that will support both internal and external customers through workforce planning, delegation of duties and quality service. Responsibilities include providing guidance and leadership by means of effective customer relations, account knowledge, team work, problem resolution and time management; providing direction to the Affiliate Service Representatives and/or Customer Account Specialists to ensure high levels of customer satisfaction; leading a team of service specialists by providing on-going coaching, support, direction and leadership; communicating directly with assigned customers to resolve issues in a timely manner; establishing/maintaining a rapport with each customer to ensure satisfaction levels are being met and to seek additional opportunity for growth; maintaining/improving the profitability of assigned accounts to meet established goals; providing statistical and performance feedback to team partners; and establishing work procedures to support company and department goals.

Skills/Qualifications

Required

  • Customer Service experience
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet
  • High School Diploma/GED; Bachelor's Degree preferred

 

Preferred

  • Leadership experience
  • Problem solving and negotiating experience
  • Business-to-business account support experience
  • Experience with vendor management systems and portals

Our employee-partners enjoy:

  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Time Off and Holidays
  • Career Advancement Opportunities

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.

To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Sales 
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift


Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Service Manager, Manager, Customer Service, Management