Title: Shared Services Trainer/Lead

Location:

Fresno, CA, US, 93725

Requisition Number: 192904

Job Description

Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include training new partners for consistency and other trainings, driving team goals and departmental KPIs, as well as supervisor cover and support. This partner is an expert on system related tasks and functions in their functional area of the business.

The lead position will also be responsible for the following areas:

Coverage when the Supervisor is out of the office
Quality audit to ensure partners are following procedures and policies
Identify partner growth opportunities, internal communication needs, and process improvements
Subject matter expert in one of our Shared Services’ functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.)

Skills/Qualifications

Required:

1+ years’ relevant business experience
High School Diploma/GED, Bachelor’s Degree preferred

Preferred

Experience with heavy inbound and outbound calls and transferring calls
3+ years’ business-to-business account support
Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
Experience with proofreading and editing documents

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

•   Competitive Pay
•   401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•   Disability, Life and AD&D Insurance, 100% Company Paid
•   Paid Time Off and Holidays
•   Skills Development, Training and Career Advancement Opportunities

Compensation
A reasonable estimate of base salary for this role ranges between $23.38 - $28.27/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Job Category: Office Administration
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift