Title:  Inside Direct Sale Specialist

Job Description

Cintas is seeking an Inside Direct Sale Specialist responsible for managing all lead activity generated from the service team. This role ensures timely follow-up on service-generated leads, drives conversion by actively engaging customers and closing sales, and sets new buyers up on Shop myCintas to enable ongoing purchases which will yield future direct-sale growth. The Inside Direct Sale Specialist plays a key role in creating a seamless customer experience, strengthening partnership with operations, and contributing to increased revenue through efficient lead management and proactive sales support.

Key Responsibilities Include: 
•    Receive and own sales leads from customers; ensure timely outreach, needs assessment, and follow-through to close the sale.
•    Enter and maintain all sales activities, opportunities, statuses, and notes in Dynamics to ensure accurate pipeline visibility and reporting.
•    Follow up on all outstanding quotes and opportunities to move deals forward and resolve any questions or barriers to purchasing.
•    Provide professional, responsive, and solution-oriented support to customers to enhance satisfaction and encourage ongoing business.
•    Monitor sales activity, conversion rates, and customer engagement to meet or exceed revenue and productivity targets.

Successful candidates will: 
•    Take initiative on leads, follow-ups, and customer needs without waiting to be prompted. Drive opportunities forward and treats every lead like a priority.
•    Manage multiple leads, quotes, and follow-ups at once; prioritizes based on urgency, revenue potential, and operational needs.
•    Use clear and effective verbal communication skills with guidance to express ideas, request actions and formulate plans or policies.

Skills/Qualifications

Required:
•    High School diploma or GED Required
•    Minimum two years of sales experience in a professional environment. 

Preferred:
•    Bachelor’s degree preferred
•    Prior experience inside phone sales preferred.