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Title:  SAP Functional Analyst - Level 2 - CRM


Mason, OH, US, 45040

Requisition Number: 102829 

Job Description


Job Title:          SAP Functional Analyst-Level 2-CRM


Job Location:   Mason, Ohio


Job Description:


The SAP Functional Analyst-Level 2-CRM is responsible for providing first line technical support to business units and for assisting with the collection, analysis, and documentation of a client’s business requirements to support the delivery of projects and minor/major releases. The SAP Functional Analyst-Level 2-CRM also collaborates with business partners within one business function to align technology solutions with business strategies and supports several moderately complex business processes and demonstrates an informed knowledge of a business area to resolve problems on an ongoing basis.




  • Bachelor's degree (or foreign educational equivalent) or equivalent.
  • Minimum 3 years of experience in SAP CRM, which must include gathering requirements, configuring, and customizing.
  • Minimum 3 years of experience integrating SAP CRM with SD, BW and mobile applications.
  • Minimum 3 years of SAP CRM experience in a Fortune 1000 or like enterprise.
  • Minimum 3 years of experience configuring Actions, Partners, Products, Service Orders, Service Contracts, Business Activities and Service Requests.
  • Minimum 3 years of working in a production support environment.
  • Minimum 2 years of ABAP experience with ability to debug.
  • Minimum 2 years of experience leveraging CRM BADIs.
  • Minimum 2 years of experience managing multiple projects or enhancements concurrently.
  • Minimum 1 year of experience presenting technical and business issues and delivering and recommending solutions to all levels of management (for instance at the full professional proficiency level).
  • Minimum 1 full lifecycle implementation in SAP CRM Service with responsibility of gathering requirements, configuring, and customizing of the implementation.


Experience need not be cumulative; all experience may have been gained concurrently.


It is the policy of Cintas to maintain a safe, healthful and productive working environment.  As part of this policy, Cintas conducts background checks and drug screens for all applicants who receive a conditional offer of employment.  Cintas also conducts a Motor Vehicle Records (“MVR”) check prior to and/or during employment for those positions for which driving is required.  (Lack of driver’s license will not disqualify you as an applicant for a position for which driving is not required.)  Offers of employment are contingent upon successfully passing a drug screen and background check, and an MVR check for positions that require driving.

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Our employee-partners enjoy:

  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Time Off and Holidays
  • Career Advancement Opportunities


Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.


Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.


To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?


Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Job Category: Information Technology 
Organization: Corporate
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Cincinnati

Job Segment: SAP, ERP, ABAP, CRM, Technical Support, Technology

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