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Title:  SAP Functional Analyst-Level 3-CRM


Mason, OH, US, 45040

Requisition Number: 142308 

Job Description


Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area.  The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation;  setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.





  • High school diploma/GED required; Bachelor’s degree, preferred
  • Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
  • Minimum 1 full lifecycle implementation in SAP CRM
  • Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
  • Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
  • Experience with understanding of ABAP code and debugging skills
  • Experience communicating technical and business issues/solutions to all levels of management




  • Experience in SolMan - ChaRM
  • Experience in complex SAP environments, supporting multiple SAP components
  • Experience working on customer FIORI and customer Mobile applications


This compensation information is a good faith estimate and provided in accordance with [list state here] local city or state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation.

The base salary generally ranges between_______________. This range is an estimate based on an applicant’s skills and experience.

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.
To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Information Technology 
Organization: Corporate
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Cincinnati

Job Segment: CRM, SAP, ERP, Relationship Manager, Compliance, Technology, Customer Service, Legal

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