Title:  SAP Functional Analyst - Level 3 - CRM

Job Description

Job Title:              SAP Functional Analyst-Level 3-CRM

Job Location:        Mason, Ohio

Job Description:

Responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost versus benefits and impacts.  The position will ensure all systems are aligned with the IT long term strategy; identify, recommend and implement complex configuration solutions and implement full cycle configuration to meet business needs, while creating and updating associated documentation.  This position will include setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.  Limited telecommuting within commutable distance of worksite permitted pursuant to company hybrid work policy.

Skills/Qualifications

• Bachelor's degree (or foreign educational equivalent) in a Business or Technical related field, or equivalent based on education and/or experience
• Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
• Minimum 5 years of experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration
• Minimum 3 years of experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
• Minimum 3 years of experience with understanding of ABAP code and debugging skills
• Minimum 3 years of experience communicating technical and business issues/solutions to all levels of management
• Minimum 2 years of experience in SolMan – ChaRM
• Minimum 1 year of experience working on customer FIORI
• Minimum 1 full lifecycle implementation in SAP CRM
• Any amount of Functional Configuration experience in the following areas:  Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, and Transaction Launcher.

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  Experience need not be cumulative; all experience may have been gained concurrently.

   

  It is the policy of Cintas to maintain a safe, healthful and productive working environment.  As part of this policy, Cintas conducts background checks and drug screens for all applicants who receive a conditional offer of employment.  Cintas also conducts a Motor Vehicle Records (“MVR”) check prior to and/or during employment for those positions for which driving is required.  (Lack of driver’s license will not disqualify you as an applicant for a position for which driving is not required.)  Offers of employment are contingent upon successfully passing a drug screen and background check, and an MVR check for positions that require driving.