Title:  SAP Functional Manager OTC (Order-to-Cash)

Job Description

Cintas is seeking an SAP Functional Manager (OTC-Order-to-Cash) to join its Enterprise Applications team within Information Technology. This role is responsible for leading the strategy, delivery, support, and continuous improvement of the SAP OTC platform and related business applications. The Manager will oversee a team of SAP functional analysts, consultants, and vendors while partnering closely with Sales, Customer Service, Finance, Supply Chain, and business leaders to ensure technology solutions align with business objectives and SAP best practices. This position provides leadership across the full application lifecycle, including strategic planning, solution design, project delivery, production support, system enhancements, acquisitions, and future platform modernization initiatives. The Manager is accountable for platform stability, portfolio execution, team development, vendor management, and driving business value through scalable SAP solutions that optimize order management, pricing, billing, customer service, and revenue-related business processes while supporting Cintas' long-term objectives. 
 

Skills/Qualifications

Required: 

Bachelor’s Degree (or foreign educational equivalent) in information technology, computer science, business or related field required. 

Minimum 10 years of experience in Information Technology. 

Minimum 5 years of experience in implementation, configuration and support in SAP OTC including gathering requirements, customizing, and configuring. 

Minimum 5 years of experience in leading the design and configuration of core OTC areas including Master Data, Pricing & Conditions, Sales Order Management, Contracts, Scheduling Agreements, Delivery management, Availability Check (ATP), Billing, Invoicing, Credit Memo, Debit Memo, Inter-Company processes. 

Minimum 3 years of deep expertise in SAP S/4HANA or ECC 6.0, including configuration of master data, EDI/IDoc integrations, and WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, and Forms). 

Experience supporting any of the following areas: rebate management, incentive administration, commission management, or SAP Vistex solutions. 

Integration experience with SAP FICO, SAP MM, SAP EWM, SAP CRM, eCommerce, or similar customer engagement platforms  

Demonstrated experience communicating complex business and technical solutions to stakeholders at all levels, including senior leadership, business executives, and cross-functional teams. 

Experience leading process improvement initiatives focused on order management, customer service, billing, pricing, fulfillment, and operational excellence through SAP solutions 

Experience supporting daily team activities, coaching/mentoring, career development planning, performance management, recruiting and hiring. 

Preferred: 

One full life cycle implementation of SAP Order to Cash module, including design, configuration, testing, cutover, and hyper care, preferred 

Experience with SAP SPM (Sales Performance Management) solution, preferred. 

Current SAP certification in Sales and Distribution, or SAP S/4HANA Sales, preferred. 

Participation in at least one greenfield/brownfield implementation of ECC to S/4HANA, preferred. 

Experience with SAP Apparel and Footwear Solution (AFS) or S/4 Fashion, preferred. 

Experience with SAP Signavio, preferred. 

Budgeting experience, preferred.