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Title:  Customer Service Manager

Location: 

Phoenix, AZ, US, 85017

Requisition Number: 208378 

Job Description

Cintas is seeking a Customer Service Manager to increase our "Customer Service Index" and ensure high levels of satisfaction among our customers. Responsibilities include acting as the main point of contact; managing all areas of our fast-paced Customer Service Department by making independent decisions to assist customers; training Customer Service Reps; working with our sales, service, production and administrative departments to deliver prompt resolution of customer questions and concerns.

Skills/Qualifications

Required

  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
  • Accurate typing and 10 keypad experience
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet

 

Preferred

  • 1-3 years' management experience in a customer service or call center
  • AS/400 experience
  • Availability to start within two weeks after offer made/accepted

 

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.


Additionally, our employee-partners enjoy:


•    Competitive Pay 
•    401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•    Disability, Life and AD&D Insurance, 100% Company Paid
•    Paid Time Off and Holidays 
•    Skills Development, Training and Career Advancement Opportunities

 

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
 

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. 

 

This job posting will remain open for at least five (5) days.

 

 

Job Category: Service 
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
 


Nearest Major Market: Phoenix
Job Segment: Call Center Manager, Call Center Supervisor, Service Manager, Call Center, Customer Service

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